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Cloud-based Contact Center Market Analysis Covering Size, Growth Factors, Demand, Trends and Forecast 2025

Cloud-based Contact Center
Cloud-based Contact Center

“Global Cloud-based Contact Center Market Research Report 2019-2023”: Is a valuable source of insightful data for business strategists. It provides the industry overview with growth analysis and historical & futuristic cost, revenue, demand and supply data (as applicable). The research analysts pro CCD Image Sensors vide an elaborate description of the value chain and its distributor analysis. This Market study provides comprehensive data which enhances the understanding, scope and application of this report.

The global cloud-based contact center market was valued at USD 7.17 billion in 2017, and is expected to reach USD 26.69 billion by 2023 at a CAGR of 24.49%, over the forecast period (2018-2023).

Top leading companies are:-

ORACLE CORPORATION, CISCO SYSTEMS, INC., GENESYS TELECOMMUNICATIONS LABORATORIES, INC., 3CLOGIC INC., INTERACTIVE INTELLIGENCE, INC., CONNECT FIRST INC., FIVE9 INC., MITEL NETWORKS CORPORATION, ASPECT SOFTWARE PARENT INC., 8X8, INC., and INCONTACT, INC., amongst others.

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Increasing cold storage applications are likely to act as a market opportunity for market growth in the future.
In 2018, the building wall application dominated the market with a share of around 60%.

Scope of the Report

This report provides information about the leading players in the market and a corresponding detailed analysis of the top vendors in the market. In addition, the report discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by the vendors and the market at large, as well as the key trends that are emerging in the market.

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Key Developments in the Market  :-

  • October 2017 – Oracle launched an autonomous cloud database capable of patching cyber security weaknesses on its own accord. Oracle Autonomous Database Cloud uses machine learning to eliminate human maintenance and error, offering self-driving, self-scaling, and self-repairing database functions.

Increasing Demand for Cloud-based Solutions is Driving Market Growth :-

Increased business agility, scalability, faster deployment models, better agent productivity, and better customer experience are driving the demand for cloud-based services and solutions. These solutions provide organizations with data storage and processing capabilities over the cloud.

IT & Telecom Industry is Expected to Hold Largest Share :-

Cloud-based contact centers are seeing growing adoption in the IT & telecom industry. The telecom industry currently serves all other industries in the market. With advancements in technology and increasing adoption of modern connectivity systems, the demand for communication services in industries such as automotive, retail, energy and power, government services, IT sector, and other industries employing the technology, has seen an incremental growth over the past decade.

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Essential points covered in Global Cloud-based Contact Center Market 2019 Research are:-

  • Cloud-based Contact Center Market Sales Overview.
  • Cloud-based Contact Center Market Sales Competition by Manufacturers.
  • Cloud-based Contact Center Market Sales Analysis by Region.
  • Cloud-based Contact Center Market Sales Analysis by Type.
  • Cloud-based Contact Center Market Analysis by Application.
  • Cloud-based Contact Center Market -Manufacturers Analysis.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. 

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